Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm. If not otherwise stated.

Shipping time INSIDE EU approx. 5-7 business days

Shipping time OUTSIDE EU approx. 7-14 business days (custom clearance depending)

Carriers

We use the following carriers to deliver our orders:

GLS, Finnish Postal Company (Posti), DHL

Shipping Rates – FREE SHIPPING ON ORDERS FROM € 150 EX VAT!

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

KG ZONE 1 ZONE 2 ZONE 3 ZONE 4
0 – 3 KG € 10 € 10 € 20 € 20
3.1 – 30 KG € 15 € 25 € 25 € 25

 

Shipping Zones

Zone 1: Finland, Belgium, Germany, Denmark, Estonia, Lithuania, Luxembourg, Netherlands, Sweden

Zone 2: Austria, Bulgaria, Czech Slovakia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Monaco, Poland, Portugal, Slovakia, Slovenia

Zone 3: Belarus, Canada, Switzerland, Iceland, Israel, Norway, Russia, Serbia, Ukraine, United States

Zone 4: Argentina, Australia, Belize, Bolivia, Brazil, Chile, China, Columbia, Ecuador, Hong Kong, Japan, Korea, Mexico, New Zeeland, Singapore, Turkey, Uruguay, Venezuela, South Africa

NOTE:

Please note that possible customs declaration duties are in buyers responsibility for ZONE 3 and ZONE 4. Check from local authorities.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Back Orders 

Return Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info(a)dominofix.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Dominofix Connectors
Hallitie 16
96320 Rovaniemi, Finland

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Payment in Advance / Bank transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.